November 2, 2024

Programmatic

In a world where nearly everyone is always online, there is no offline.

How Next-Generation AI Will Make Customer Service More Customer-Friendly

A brand’s approach to customer service is a make-or-break opportunity in developing lifetime customer loyalty, but the flood of inquiries inundating contact centers since the pandemic has left brands struggling to keep up with the pace of issues across channels. In fact, addressing agent burnout is a top two priority for contact center executives. While…
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