November 2, 2024

Programmatic

In a world where nearly everyone is always online, there is no offline.

Sorry Doesn’t Need to Be the Hardest Word

No matter the category or executive team, brands and gaffes go together, especially when dealing with employee layoffs. But how these companies respond publicly can be better or worse than the initial act–assuming they even know how to properly structure an apology. Last week, Better.com CEO Vishal Garg laid off several hundred employees over Zoom,…
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