November 2, 2024

Programmatic

In a world where nearly everyone is always online, there is no offline.

10 Takeaways From Chewy’s Master Class on Customer Care

When tweets go viral, it’s not always great for brands–it can be for a faux pas, a perfectly timed meme or angering an online army. Pet ecommerce brand Chewy went viral for the best reasons. I contacted @Chewy last week to see if I could return an unopened bag of my dog’s food after he…
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