Jess Strange joins SCTI to enhance customer care

AUCKLAND, Today: Jess Strange is set to join Southern Cross Travel Insurance (SCTI) as Chief Customer Officer on August 19, bringing her expertise to a company experiencing remarkable growth.

With a strong background in customer experience, marketing, business transformation, and financial services, Jess is ready to jump in and support SCTI’s thriving team as the effects of the pandemic continue to fade.

SCTI CEO Jo McCauley expressed excitement about the new addition, saying, “We’re incredibly excited to welcome Jess to the Southern Cross Travel Insurance team.

“I’m so looking forward to being part of a team which cares for travellers and their whānau as they adventure at home and around the world.” – Jess Strange

“Her expertise and experience in building strong engagement with customers will support us to drive further improvement in how we connect with and care for hundreds of thousands of travellers in New Zealand and Australia.”

“We seek to retain our market-leading position in a highly competitive field and look forward immensely to the contribution we know Jess will make.”

Previously with Farmlands, one of New Zealand’s largest co-operatives, Jess is eager to bring her skills to SCTI.

“I’m so looking forward to being part of a team which cares for travellers and their whānau as they adventure at home and around the world. SCTI is a market leader in New Zealand and is taking on giant brands in Australia.

“I am excited to contribute to SCTI’s mission of delivering outstanding travel insurance solutions, driving our success in these competitive markets and ensuring that every customer feels secure, supported, and ready to explore with confidence,” Jess added.

Jess officially begins her role on August 19, 2024.