Salesforce launches Agentforce to transform business workflows

AUCKLAND, Friday: Salesforce has unveiled Agentforce, a next-generation autonomous AI for businesses. It’s set to revolutionise workflows by automating tasks, allowing employees to focus on higher-value work.

Agentforce is a suite of autonomous AI agents designed to revolutionise how businesses operate across every role, workflow, and industry. These agents handle tasks autonomously, allowing employees to focus on higher-value work.

With just a few clicks, companies can customise and deploy AI agents using pre-built templates, making it easy to integrate and scale.

The digital workforce powered by Agentforce can analyse data, make decisions, and perform tasks like answering customer inquiries, qualifying leads, and optimising marketing campaigns.

Key features include:

• Real-time data adaptation without human intervention
• Instant and accurate conversational AI experiences
• Seamless use of company and customer data from systems like Workday
• Ability to hand off tasks with a detailed summary for teams
• Replaces outdated chatbots and copilots that struggle with complex tasks

Find more about Agentforce and Salesforce’s AI vision here.

This announcement comes just before Dreamforce 2024, Salesforce’s massive AI event in San Francisco from September 17–19. Expect 1,500 sessions, 115 keynote speakers, and 45,000 attendees with Agentforce taking centre stage.