Facebook acquired customer-relationship-management platform Kustomer, which was named Adweek’s best customer experience platform in 2020. The Kustomer team–including co-founders Brad Birnbaum and Jeremy Suriel–will join Facebook, and Kustomer will continue to operate its platform and serve its clients. Terms of the transaction were not disclosed. The Kustomer platform brings customer-service conversations from multiple channels onto…
Adweek Feed
In a world where nearly everyone is always online, there is no offline.
More Stories
Final Deadline for ADWEEK’s 2025 Agency All-Stars Is Approaching
Pete Davidson is Spoken For Again—But This Time, By Verizon
Fox Inks Deal With Sargento for National Grilled Cheese Month